BURRILLVILLE – The town has begun updating from the old, paper-based system to digital permitting and licensing through a partnership with OpenGov, according to a release from the government-focused software company.
Currently, permit and license applications are scanned and posted online for customers to download, complete by hand, and return with a check in person or by mail.
“The outdated process added to staff workload and caused siloes among town departments,” noted OpenGov Senior Director of Communications Steph Beer.
The new software will provide staff and customers with a better experience, according to Beer. It soon will be introduced in the Building & Zoning Department, with plans to expand to more departments in the future.
“With OpenGov Permitting & Licensing, staff will replace piles of paper for innovative, intuitive software that will allow them to design forms and workflows that match the town’s process,” noted Beer.
Gail Labossiere, executive assistant to Town Manager Michael Wood, said the town is hoping to have the new system ready for implementation by early/mid-July.
“We’re still in the process of updating databases and integrating with the new system,” Labossiere said.
Using OpenGov’s Public Portal, customers can submit and pay for applications online, which will mean no more finding a stamp or making a trip to the Town Hall. Staff will then be able to approve building permits online as well as conduct electrical, fire, and other trade inspections using the software on a mobile device. Multiple departments can work within the platform at one time, increasing collaboration and breaking down siloes.
“With the ability to process, approve, and issue permits and licenses up to five times faster, staff will be more productive and customers will be happier,” Beer said.
The town will join more than 1,600 public sector organizations utilizing OpenGov for work processes with cloud-based software designed specifically for the needs of government.